Position Summary The Registry & Member Services Manager provides strategic and operational leadership for registry and membership functions and is accountable for service quality, compliance, team performance, and continuous improvement. This role is central to advancing efficient operations, maintaining the integrity of core services, and ensuring professional and responsive experience for members and customers.

Key Responsibilities • Provide strategic leadership and direction for the Registry Services and Membership team. • Oversee registry and membership operations to ensure accuracy, compliance, and timely service delivery. • Advance service standards and lead process improvement initiatives that enhance operational effectiveness. • Monitor departmental performance, budget stewardship, and key service metrics. • Contribute to organizational planning, technology initiatives, and committee support. • Perform related responsibilities as assigned, including limited travel.

Qualifications • Bachelor’s degree in business, equine science, or a related field, or an equivalent combination of education and experience. • Leadership experience in customer service, operations, membership, registry administration, or a comparable function. • Strong communication, organizational, and team leadership skills, with the ability to manage multiple priorities effectively. • Experience with budgeting, process improvement, and technology-supported operations; equine industry experience preferred. • Able to work on-site Monday-Friday (this is NOT a remote position)

About the Organization The Arabian Horse Association is the official breed association and registry for Arabian horses in the United States and Canada. The Association serves owners, breeders, and competitors through registry services, membership programs, and industry initiatives that support and promote the Arabian horse.

The Arabian Horse Association seeks a Registry & Member Services Manager to provide strategic leadership for registry and membership operations, elevate service delivery, and drive process improvements that support accuracy, efficiency, and organizational excellence. In -person position in Colorado. Must be able to travel the office Monday - Friday. Experience in a customer service administration. This position oversees the Arabian Horse Registration and Memberships.